FAQs

Choosing MAUCARE means choosing a compassionate, family-run company that treats all our clients like family. We take pride in offering personalised care that meets each individual’s unique needs, ensuring their comfort, dignity, and well-being. Our experienced carers provide high-quality support with a focus on promoting independence, and we are committed to going above and beyond to make a meaningful difference in the lives of our clients.

MAUCARE’s services are designed for individuals who need support with daily living, including the elderly, those with disabilities, and those living with conditions such as dementia, Alzheimer’s, stroke, and more. Whether you're seeking help for yourself or a loved one, our services are suitable for anyone requiring care, whether it’s short-term support, long-term care, or specialist services.

MAUCARE offers a wide range of services, including:

• Live-in care
• 24-hour sit care
• Day and night sits
• Personal care (bathing, grooming, dressing)
• Medication administration support
• Mobility support
• Psychological and emotional support
• Cooking and meal preparation
• Continence care
• Household management
• Nail care services
• Befriending services We tailor these services to meet the specific needs of each individual.

All of our carers are fully trained and qualified to provide high-quality care. They receive ongoing training to stay up-to-date with the latest practices and standards in the care industry. Many of our carers hold qualifications in Health and Social Care and are trained in specialised areas such as dementia care, medication administration, mobility support, and more. We ensure that our team is compassionate, skilled, and well-prepared to provide the best care possible.

MAUCARE delivers care services across a wide range of locations, ensuring individuals can access the support they need wherever they are.

We’re committed to providing flexible, reliable care — whether in urban centres or rural communities.

Currently, we offer:

• Short call services across Kent and Surrey

• Live-in care services available throughout various regions across the UK

No matter the location, our goal remains the same: to provide high-quality, compassionate care tailored to each individual’s needs.

Yes, MAUCARE is fully regulated by the Care Quality Commission (CQC), ensuring that we meet the highest standards of care. Our services are regularly inspected to ensure compliance with industry regulations, and we are committed to maintaining the highest levels of quality and safety for all our clients.

Getting started with MAUCARE is straightforward and stress-free.

Simply contact us via phone, email, or through our website to discuss your needs. We’ll arrange an initial consultation to understand your situation, preferences, and care requirements.

From there:

1. We’ll carry out an assessment at a time that suits you.

2. Our team will create a personalised care plan tailored to your unique needs.

3. We’ll liaise with family members and any healthcare professionals involved, to ensure a fully coordinated and person-centred approach.

4. Once you're happy, care can begin — delivered with compassion, professionalism, and respect.

At MAUCARE, we make it easy to access the support you and your loved ones deserve.

Absolutely! We understand that everyone’s needs are unique. Our team conducts detailed assessments to create personalised care plans that cater to individual preferences and requirements.

At Maucare, quality care is our priority. We ensure this through:

• Rigorous training and ongoing development for our carers
• Regular quality checks and assessments
• Open communication with clients and families
• Adherence to the highest industry standards and regulations

We specialise in dementia care, focusing on:

• Creating a safe and supportive environment

• Encouraging engagement in meaningful activities

• Providing emotional support to clients and their families

• Tailoring care plans to adapt to the changing needs of individuals with dementia