Care is emotionally heavy, unpredictable, and often thankless. That’s why I believe communication is the most powerful tool we have.

At Maucare, we use care technology like the Birdie system to ensure real-time updates for families. If your mum has just had her tea and you’re at work, you can check your phone and see who was with her, what they did, and how she was. That’s peace of mind. That’s trust in action.

But beyond technology, it’s about conversations. It’s about being brave enough to say, “I need help,” or “This doesn’t feel right.” Whether it's a quick phone call to ask how a client is doing, or sitting on the floor and holding their hand, like I often do when I meet new families, those small moments of connection build lasting relationships.

You Don’t Have to Do This Alone

Too often, carers and family members carry the load in silence. They’re juggling their jobs, their children, and their own health, all while supporting someone else’s day-to-day needs. If that’s you, I want you to know: you don’t have to do this alone.

In Kent and Surrey, we’re lucky to have a wealth of local resources—many of them underused simply because people don’t know they exist.

1. Carers Support Groups

Local councils and charities often host regular carers’ groups. These are safe, informal spaces where unpaid carers can talk freely, share tips, and sometimes just cry it out.

• Carers First Kent and Action for Carers Surrey offer emotional support, benefits advice, respite options, and training workshops.

• Crossroads Care provides respite care so carers can take a proper break without worry.

• Faith-based organisations like churches, mosques, and temples often run drop-in sessions or buddy systems that offer emotional and spiritual support.

2. Condition-Specific Support Networks

If your loved one is living with a diagnosis like dementia, Parkinson’s, or autism, tailored support groups can be a lifeline. They connect you with other families who understand the specific challenges you face.

At Maucare, we work with families living with a range of conditions—from learning disabilities to late-stage cancer. What we’ve learned is that information is power, and it’s comforting to know there’s someone else who “gets it”.

Organisations like:

• Dementia Friends (Alzheimer’s Society)

• Mind UK for mental health

• Mencap for learning disabilities

...offer not just information, but understanding and advocacy.

How Maucare Connects Families to the Right Support

When you join Maucare, you’re not just getting a care provider—you’re becoming part of our family. That means we’re proactive about connecting you to help before you're in crisis.

If you don’t know what respite care is, or if you’ve never heard of Continuing Healthcare funding, or you don’t know how to get an Occupational Therapist referral, we’ll walk with you through it. Step by step. Because families shouldn’t be expected to navigate this system alone.

Community Partnerships That Really Matter

At Maucare, we don’t see ourselves as separate from the community—we’re embedded in it. That’s why we partner with local community hubs, food banks, youth centres, and charities. We also have strong ties with:

• ICBs (Integrated Care Boards) in Kent for NHS-funded end-of-life care

• Local borough councils to help secure care equipment and adapt homes

• Schools and job centres, creating local employment opportunities, especially for people who are passionate but overlooked

We don’t advertise much anymore because our clients come to us through word of mouth. Someone’s son might be the local driving instructor, or a neighbour might recommend us to a friend. That’s the ripple effect of authentic community connection.

What You Can Do Today as a Caregiver

If you’re reading this as a carer, a son, a daughter, a neighbour or a friend—here’s my heartfelt advice:

1. Join a Group

Don’t wait until you’re burnt out. Look up your local carers group and give it a go. Even if it’s just for a cup of tea and a quiet chat.

2. Ask for a Care Review

Whether you’re receiving support from Maucare or another provider, you’re entitled to a care review. Your loved one’s needs may have changed, and more (or less) support might be appropriate.

3. Educate Yourself

Wonderful organisations are offering free training on manual handling, dementia awareness, and mental health first aid. Knowledge empowers you to advocate confidently.

4. Make Use of Respite

You’re no good to your loved one if you’re running on empty. Respite isn’t a luxury—it’s a necessity. Even if it’s just one afternoon a month, take it.

5. Stay Connected

Caregiving can feel isolating. Keep talking to friends. Call your GP if you’re struggling with your own health. Drop us a message at Maucare —we’ll always find time for a cuppa and a chat.

Our Ethos - “For You, With You”

 It means that we walk with you, not ahead, not behind. With you.

That’s why we’ve started branching out into supported living and new locations like Surrey and Essex. We want to reach more families and create environments where care feels like love, not obligation.

Whether you’re a full-time carer, a family member popping in on weekends, or someone just beginning the journey, I want you to know this:

You are not alone. Help is out there. And at Maucare, our door is always open.

Final Word from Shweta

I didn’t come into care because it was easy. I came into care because one man in a wheelchair showed me that care can be life-changing. That trust, reliability, and love matter more than titles or uniforms.

If you need help, reach out. If you need guidance, ask. There’s always someone, somewhere, willing to walk this journey with you. And if you ask me, you’ll find them more often than not, right in your local community.